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Average response time: Under 2 hours for Premium users, under 24 hours for all other plans.
Check that your card has sufficient balance and that the merchant accepts Visa/Mastercard. Some merchants in restricted categories may decline crypto-funded cards.
Log into your dashboard and click the freeze button on your active card. This instantly disables all transactions. You can unfreeze at any time.
Crypto top-ups require on-chain confirmation. Bitcoin may take 10-30 minutes, Ethereum 2-5 minutes. Check your transaction hash on a block explorer for status.
Refunds are processed by the merchant. Once the merchant initiates a refund, it typically appears on your Virtu balance within 5-10 business days.